Privacy Policy

Welcome to Solveex (https://solveex.online/). This Privacy Policy explains how Solveex LLC ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or purchase our digital products. By accessing or using our website, you agree to the practices described in this policy.

Information we collect

We collect information to deliver our products, provide support, and improve your experience.

Personal information

When you purchase a product, contact us, or otherwise interact with us, we may collect:

Full name
Email address
Phone number
Billing details (processed by our payment providers)
Messages and template requests you send us by email or through our contact form
Any other information you voluntarily provide

Automatically collected information

When you browse our website, we or our service providers may collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referring URLs
Cookies and usage data

How we use your information

We use your information for the following purposes:

To deliver the digital products you purchase, including download links
To process payments and manage orders
To respond to questions, template requests, and support messages
To send important updates about your purchase
To improve website functionality and user experience
To analyze website usage and performance
To ensure security and prevent fraud
To comply with legal obligations

Our products and how data is used

Solveex sells downloadable digital products, including digital product mockups, editable mockup templates, mockup collections, and mockup bundles. Your information is used only to sell and deliver these products, communicate with you, and provide support.

The mockup files you download are edited on your own device, in your own software. We do not have access to the content you place into our mockups.

Payment processing

We use trusted third-party payment processors, such as Stripe and PayPal.

We do not store your full payment card details on our servers
All transactions are processed securely through encrypted systems
These providers collect and process your data according to their own privacy policies

Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/privacy

Cookies and tracking technologies

We may use cookies and similar technologies to:

Improve website performance
Understand how visitors use the website
Remember preferences
Enhance the overall browsing experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website. For details, see our GDPR Cookie Policy.

Data security

We use appropriate security measures to protect your personal data, including:

SSL encryption for secure communication
Restricted access to personal data
Ongoing monitoring for vulnerabilities

While we take reasonable precautions, no system is completely secure.

Data retention

We keep your information only for as long as necessary to:

Deliver your products and provide support
Fulfill legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

After this period, data is securely deleted or anonymized.

Your rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Children's privacy

Our website and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, contact us:

Solveex LLC
539 W. Commerce St #6537, Dallas, TX 75208, United States
+1 (817) 254-4242
[email protected]
https://solveex.online/

Company information